SUMMARY:
Ultra Luxury Hotel opening in Sea Point is looking for a Guest Service Manager. The Guest Service Manager is the guardian of the guest experience . This role ensures every guest receives a warm, personalised , and memorable 5* experience from arrival to departure, leading the front-of-house team and driving guest satisfaction . Proven hotel pre-opening experience is essential. The candidate must have been an integral member of a hotel opening team, actively involved in establishing operational standards , systems, service culture , and team structures from the ground up prior to the property’s first guest arrival.

POSITION INFO:
Duties: Oversee all front office operations including check-in, check-out, concierge, and butler services.
Ensure every guest interaction reflects the luxury brand st...