As a Front Office team member you are part of a team that is responsible for the smooth stay and experiences of the guests.
This service must be sincere warm and with enthusiasm ensuring that all guests are comfortable in their surroundings and are assisted wherever possible.
He / she should be empathetic to all mood and time restrictions.
He / she must ensure a smooth operation of his / her service area as governed by contract and deemed by operational requirements.
One should be creative and confident and be prepared to step outside of the confines of comfort.
He / she should take the time to get to know the guests and be committed to service excellence.
Team play is imperative and having the time to invest in self and employee development is mandatory.