Position Overview
Job Description
Please note that this is not an exhaustive list of everything that needs to be done. Employees at Anantara always find new ways to look after the business, their guests and associates. Within this, the key responsibilities for this position are:
Clearly understand the concept of guest services centre being the one point of contact for guests.Ensure adherence to duty roster and is punctual. Ensure that that work areas, PABX are properly maintained and cleaned.Is updated of VIP/RSVP etc. and repeat guest list.Perform duties of guest services when necessary.Maintain order in guest service center area and provides communications facilities in case of emergency, during emergencies handles all communications until ordered to leave the premises by a superior except in case of imminent personnel danger.Is aware of all the characteristics of the resort, the names, positions and responsibilities o...