Guest Service Associate (GSA) | Front Office
Job Summary
We are looking for a passionate and customer-focused Guest Service Associate (GSA) to join our Front Office team. The ideal candidate will create memorable guest experiences by delivering warm hospitality, handling front desk operations efficiently, and maintaining the highest service standards.
Key Responsibilities
Welcome guests and manage check-in/check-out procedures professionally.
Handle reservations, guest inquiries, and telephone calls.
Assist guests with requests and resolve concerns promptly.
Coordinate with Housekeeping and other departments for seamless operations.
Process payments and maintain accurate guest records.
Promote hotel facilities and services to enhance the guest experience.
Ensure the front desk area remains organized and presentable at all times.
Requirements
Bachelor's degree or Diploma in Hospitality, Tourism, or a related field.
0 to 2 years of expe...