Position Overview
Company Description
Job Description
Prime Function:
Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitorsMaintain high standards of customer services at the reception desk so that customers’ expectations are consistently exceeded.Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.Any matter which may affect the interests of the hotel should be brought to the attention of the Management.Responsible for INTERREACT.Key Responsibilities:
People Management
Provide effective support to the team to enable them to provide effective and efficient services.Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.Financial Management
Identify optimal, cost-effective use ...