Greet guests upon arrival and departure and assist with their luggage.
Collaborate closely with the Front Office team to provide courteous and efficient service to guests.
Establish rapport with in-house and long-staying guests, offering assistance as needed.
Respond efficiently and tactfully to guests’ requests and enquires, including hotel facilities and services, as well as general information beyond the hotel (e.g. local attractions, transportation options, dining recommendations, etc.).
Liaise closely with Reception on guests’ arrival and departure.
Make courtesy calls to guests.
Stay well-versed and updated on all tourists related information, events and conferences.
Manage guest baggage storage, as well as the delivery of parcels and correspondence.
Maintain accurate records by updating the movements log including delivery of luggage, parcels to guest rooms, and baggage stored...