Provide efficient, friendly and professional service to all guests.
Take initiative to ensure that interactions with our customers (internal or external) are positive and productive.
Take a positive problem solving approach with issues and concerns
Welcome guests and ensure to impact all touch points of the Guest Journey, including research pre arrival
Assist in the management of the Front Office operation to achieve a reputation as a market leader in individualised customer focused service
Provide high standard of service to all hotel guests – specifically anticipating and pro-actively attending to guest requests and event/activity bookings.
Co-Ordinate Group arrivals (including welcome), departures and check-ins and assist with activities during their stay.
Greet, check-in and assist guests.
Ensure professionalism and accuracy with information and billing during arrival and departure.