**JOB OVERVIEW**

As a central figure in the hotel, Guest Services staff play a vital role in anticipating and fulfilling the needs of guests from their arrival through their stay. By providing prompt and effective support across various areas of the hotel, they contribute to the smooth and seamless operation of the property. With exceptional hospitality and the ability to multitask, Guest Services staff ensure that each guest’s experience is elevated, creating memorable and personalized stays.

**DUTIES AND RESPONSIBILITIES**

+ Providing cart transportation within the resort
+ Supporting guest guidance around the hotel entrance
+ Assisting with luggage delivery
+ Escorting guests to their rooms in accordance with brand standards
+ Responding to inquiries from guests, internal departments, and other divisions (via phone, email, and in-person)
+ Maintaining behavior, uniform, appearance, and grooming standards in accordance with the employee handb...