Reporting to the Front Office Manager (FOM), the Guest Relations Officer (GRO) is responsible for delivering personalized, anticipatory, and emotionally engaging guest experiences from pre‑arrival through departure.

During the pre‑opening phase, the GRO supports the development of service culture, participates in training simulations, and ensures operational readiness. Post‑opening, the GRO serves as a key ambassador of the hotel, ensuring VIP handling, guest recognition, preference management, and service recovery are executed at luxury brand standards.

The GRO embodies warmth, confidence, discretion, and refined service presence.

• Participate in luxury service training programs.
• Contribute to defining guest recognition standards.
• Learn and internalize brand servi...