About the Role
Our client, a leading luxury hotel in Singapore, is seeking a Guest Relations Officer to deliver warm, professional, and personalised front office experiences to their diverse international guest base. Responsibilities Assist guests with check-in, check-out, and cashiering duties Provide a warm welcome upon arrival, complete registration, and issue room keys Handle guest feedback, requests, and enquiries accurately and promptly Manage guests' mail, messages, and phone calls Maximise room revenue through upselling and walk-in rate capture Support Guest Relations Assistants to maintain smooth Front Office operations Maintain cleanliness and professional presentation of the Front Desk Ensure compliance with hotel policies, PCI/Cash Float SOPs, and security procedures Requirements Minimum GCE 'A' Level or equivalent university degree preferred Minimum 2 years' Front Office experience in a hotel environment Proficiency in Windows, Internet Explorer, and Word knowledge of O...