Guest Relations Officer - Machakos

Emerge Egress Consulting is a HR Management & Training Consulting Firm established in 2017 based in Nairobi. In essence it focuses in Recruitment, Business & Marketing Strategy and Training Programs for various sectors. We partner with clients in various industries and sectors in order to meet their various needs.



Role Objective

Our Client a premier 4-star hotel and conferencing facility located in Machakos seeks to fill a Guest Relations Officer serves as the primary point of contact for guests, ensuring their experience is seamless, personalized, and memorable from check-in to check-out. The hotel has established itself over the years to delivering a signature, unforgettable experience, the hotel takes great pride in its warm hospitality, pristine facilities, and guest-centric service culture.

This role focuses on driving high guest satisfaction, handling inquiries and complaints with grace, and anticipating guest...