About The Role

The Guest Relations Officer welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay, and on departure. This role works to achieve the highest level of guest satisfaction during arrival and departure, and responds to a wide variety of guest requests, assesses guest needs, provides personal recommendations, and aligns with Four Seasons service standards.

What You Will Do

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Assists guests in all inquiries related to resort services, hours of operation, in‑house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner.
• Resolves guest complaints, finds opportunities to recognize and personalize the service experience for all guests.

What You Bring

• At leas...