Position Summary

   The Guest Relations Manager is responsible for leading and developing the front door team, including Maître D’s, Hosts, and Reservationist. This role oversees all aspects of the guest experience from first touchpoint through arrival, ensuring a seamless, thoughtful, and highly personalized experience for every guest.

   As the primary steward of the reservation book and front door operations, the Guest Relations Manager plays a critical role in shaping service flow, building guest relationships, and maintaining the tone of hospitality for the restaurant. This individual serves as a key liaison between the guest relations team, dining room management, and senior leadership.

   This is a hands-on leadership role, requiring an active presence on the floor during service to support the team, manage the door, and ensure smooth, consistent execution across all areas of the restaurant.

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