Guest Relations Consultant’s main task is to ensure that the needs and requests of the guests are met, and that each guest has a memorable stay. This position has the responsibility of dealing with guests daily. The duties include guest handling as well as performing administration tasks. You are required to obtain reservation information and offer valuable information to guests regarding accommodation, services, and activities. They will act as the communications hub of the hotel, distributing information without delay to the relevant people and departments.

KEY FOCUS AREAS

• Perform the reception functions related to all guest touch points, including guest interaction, hosting duties and administrative tasks.
• Obtain all required reservation information prior to arrival, following up on arrival details on the day.
• Meet and greet guests, perform the guest arrival experience including all amenities, welcome and check-in.
• Perform ...