To be an ambassador of the hotel in and outside the work place.
To oversee the Guest Relations operations and ensuring that the hotel standards and procedures are fully known and followed.
To provide a personalized service to all the guests fully aware and following the hotel standards and procedures.
To ensure appropriate stock level for the smooth run of the Guest Relations operations and to prepare requisitions accordingly.
To ensure a proper coverage and supervision of the Guest Relations sections at all times.
To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
To ensure that the privacy of the guests and the confidentiality of the information is respected.
To act as a representative of the Management when dealing with guest complaints or if a member of the Lobby Hostess team is facing difficulties that she/ he cannot solve on her/ his own. ...