Position Overview
We’re looking for a highly organised and proactive Guest Operations Coordinator to support the day-to-day running of a growing short-term rental UK portfolio. This is a fast-paced, hands‑on role focused on guest communication, operations coordination, problem‑solving, and ensuring every stay runs smoothly from booking to checkout. You’ll work closely with guests, cleaners, contractors, and property owners while managing multiple systems and workflows across the business. Key Responsibilities Manage guest communication across booking platforms and messaging systems Handle booking approvals and guest verification checks Coordinate cleaners and assist with checkout issues Manage maintenance tickets and contractor coordination Communicate professionally with property owners regarding maintenance and guest matters Answer inbound guest calls and resolve issues efficiently Maintain operational systems, automations, access codes, and templates Conduct proactive guest check‑ins to improve guest...