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Guest Experience Manager - Hyatt House Kuala Lumpur Mont Kiara

Hyatt House
Location 📍 kuala lumpur, Malaysia
Posted 📅 June 23, 2026
Work Type ⏰ Full-time

Position Overview

Lead Host – Duty Manager

Responsible for supervising House Hosts and delivering exceptional guest service at Hyatt House Kuala Lumpur, Mont Kiara. Located in Mont Kiara suburb, 5 km from downtown Kuala Lumpur.

Responsibilities

  • Supervise, direct and lead all House Hosts.
  • Conduct daily briefings, share guest feedback, NPS scores, World of Hyatt enrollment targets and highlight high‑performing Hosts.
  • Act as Manager on Duty in absence of Hotel Manager and General Manager.
  • Ensure brand promise is delivered and guests receive exceptional service throughout their stay.
  • Handle guest inquiries courteously, resolve issues satisfactorily, and maintain positive interactions with guests and colleagues.

Qualifications

  • Diploma or Degree in Hotel / Tourism Management or related field.
  • Previous experience in hotels, restaurants or large establishments preferred.
  • Good worki...

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Job Details

Employment Type
Full-time
📊
Category
Management & Operations
🏠
Work Arrangement
On-site
📍
Location
kuala lumpur, Malaysia