Overview

How does your working day look like

Responsibilities

• Prepare all the required activities for the hotel guests according to the Protocol and the Guest Services SOP manual and the cultural characteristics of the GCC region focusing in providing high quality services and treatment so as to meet and exceed the expectations of the guests.
• Handle and respond to customer complaints and feedback according to Company standards (via email public portal in person) cooperating with all the required stakeholders for their effective resolution and management.
• Design customer service programs promotions daily activities and events to enhance the guest experience.
• Supervise the archive and regular maintenance of guests history and check the quality and the usefulness of the information captured in order to improve the welcome services provided as per guest requirements and preferences.
• Plan and supervise the day-to-day op...