**Duties and Responsibilities**

As Guest Experience Maker (GEM), I will assume full responsibility for the efficient operation in the following:

+ Check guest profiles and guest history prior to the guest arrival and be familiar with all the information.
+ Notify concerned departments for guest arrival and ensure that they have the guests’ history and preferences information before the arrival.
+ Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.
+ Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks.
+ Offer welcome drink and cold towel on arrival.
+ Escort guests accordingly throughout the resort.
+ Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
+ Knowledge of fire & safety procedures and exits.
+ Upsell all resort, spa, LIFE and restaurant facilities.
+ ...