**Duties and Responsibilities**

As Guest Experience Maker Coordinator (GEM), I will assume full responsibility for the efficient operation in the following:

Check guest profiles and guest history prior to the guest arrival and be familiar with all the information.

Notify concerned departments for guest arrival and ensure that they have the guests’ history and preferences information before the arrival.

Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.

Responsible for the daily operation of the telephone operators, Six Senses app (Okami) during the shift and administrative work.

Answer all inquiries in an efficient and friendly manner, using guest names whenever possible and routing calls to proper extensions.

Handle all long distance and local calls and relay message if required.

Accept and deliver wake-up calls, messages and facsimiles in ...