McDonald’s Guest Experience Lead (GEL) Job Description

Company: KTL Restaurants LLC | Haynie Holdings LLC |

Position: Guest Experience Lead (GEL)

Reports To: Shift Manager / General Manager

Job Type: Part-Time or Full-Time

Job Summary:

As a Guest Experience Lead (GEL), you are the hospitality ambassador for the restaurant. Your primary role is to provide a welcoming and engaging experience for every guest. You will assist customers at the kiosks, guide them through our mobile ordering platform, promote the McDonald’s App and Loyalty Program, and ensure each customer leaves with a smile. You are the face of hospitality at our store and play a key role in building guest satisfaction and loyalty.


Key Responsibilities:

+ Welcome all guests with energy, positivity, and professionalism

+ Assist guests in navigating self-order kiosks and mobile order pickup stations

+ Promote the McDonald’s Mobile...