Position Overview
JOB SUMMARY
Primary focus on Guest interaction, provide excellent Customer Service and maintain the quality and standards of the Westin Cape Town and in accordance with Marriott International Hotels standards, policies and procedures
CANDIDATE PROFILE
Education and Experience
At least 2- 3 years’ experience in a Receptionist/ Front Desk Agent position within a Hotel environment An appropriate recognized qualification would be advantageous Proficiency in Microsoft packages Working Knowledge in Fidelio Opera Available to work flexible working hours and rostered shifts as and when required CRITICAL WORK ACTIVITIES
Attend to all guest needs, including but not limited to, registration, check-in and check-out of guest and cashiering. Responsible to maintain a float and adhere to standard operating policies and procedures in relation to deposits and the reporting thereo...