POSITION SUMMARY

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Guest Services Agent because together, we are better. Start your career at Sheraton, where you don't just work - you belong. 

Position Summary:

• Support your Guest Services team with general operational tasks
• Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations 
• Assign rooms according to guest requests and preferences whenever possible
• Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements 
• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attentio...