Responsibilities

• To be an ambassador of the Front Office and the hotel, in and outside the workplace.
• To provide a personal service to all guests, fully aware and following the hotel standards and procedures.
• To ensure that all guests receive a warm welcome and that they enjoy their stay or visit, being offered the finest personal service.
• To personally greet and escort guests rather than pointing out directions.
• To ensure that the privacy of guests and the confidentiality of information is respected.
• To ensure uncompromising levels of cleanliness and maintenance of the workplace through own responsibility.
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest’s satisfaction and recording it.
• To call the Duty/Night Manager, FOM for advice in serious cases or if approval is required.
• To ensure proper use of telephone etiquette as per St. Regis standards. ...