Position Overview
Job Responsibilities - To be an ambassador of the Front Office and the hotel, in and outside the work place.
- To provide a personal service to all the guests, fully aware and following the hotel standards and procedures.
- To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.
- To personally greet and escort the guests rather than pointing out directions.
- To ensure that the privacy of the guests and the confidentiality of the information is respected.
- To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest’s satisfaction and recording it.
- To call the Duty/Night Manager, FOM for advice in serious cases or if an approval is required.
- To ensure a proper use of the telephone etiquette as p...