**Guest Experience Agent**
**Description for Internal and External Candidates**

Are you a guest-focused professional with excellent communication skills and a passion for service excellence? We are looking for a **Guest Experience Agent** who will be the voice and face of the hotel, ensuring every guest interaction is handled with care, efficiency, and **True Hospitality** .

**A little taste of your day-to-day:**
Every day is different, but you’ll mostly be:

+ Handling all incoming and outgoing guest calls in a professional, friendly, and efficient manner.
+ Responding to guest inquiries, requests, and complaints via telephone and in person.
+ Acting as a key point of contact for guest requests, coordinating with relevant departments to ensure timely resolution.
+ Managing wake-up calls, message handling, and call transfers accurately.
+ Providing information about hotel facilities, services, outlets, and local attractions.
+ Ensuring ...