Job Overview

Position: Guest Concierge – Club by Meliá – Paradisus Fuerteventura. Location: Costa Calma, Fuerteventura. Type: Full‑time. Contract: Indefinite. Salary: Conform to collective agreement plus competitive commissions.

Responsibilities

• Before interaction: Identify guests with potential interest in Club by Meliá products and services.
• Plan contact day, prioritizing high‑value profiles.
• Maintain guest records in the CRM and coordinate invitation agenda.
• During stay: Offer personalized, warm, and professional service from the first contact.
• Use conversation and empathy to build trust.
• Proactively invite suitable guests to the sales room, highlighting benefits and presenting the Circle by Meliá program naturally, without pressure.
• Communicate relevant information to the Sales Advisor (profile, interests, motivations, objections).
• After interaction: Accurately record invitation resul...