As a guest communication expert you are responsible for the communication with our guests - global citizens - around the globe. You enhance and rock the experience of our guests during their entire journey with citizenM. This means you create connecting moments when guests reach out to us, if it is while they’re booking a stay with us or after they stayed with us - and everything in between. Next to this, you make sure that all information for our guests is up to date on our online platforms, like the website, app & chatbot. Last, but not least you ensure that within all this our citizenM values are infused.

purpose 
citizenM is growing fast and has a committed roadmap going from 32 hotels to 100 hotels in the coming years. In this growth plan, we want to prioritize establishing and developing a sustainable relationship with (to be) guests.
The Connect team is the 24/7 customer service & hotel support team of citizenM. We help our guests with all kinds of...