Job Description

Provides information on problems concerning system function(s) which have been escalated through a problem ticket process. Provides diagnostic information and determines alternatives.

Coordinates, conducts install, move, add, and change (ICMS) activities based for complex activities including integrated equipment and systems.

Provides expert technical advise and input in developing and creating new service offerings or technologies, such as, working with desktop engineering teams on the development of the standard operating environment (SOE) for the account(s) and other related activities to ensure that client needs are met in a cost effective and timely manner.

Provides guidance and training to client population on system and products to eliminate recurring errors and where appropriate, provides recommendations for improvements.

Maintains data regarding technological, process and/or other advances, specifically in li...