Scope of Position

The Reservations Agent: Leisure & Groups is responsible for managing all guest enquiries, questions, and requirements related to hotel room reservations in an efficient, helpful, and professional manner. This role provides vital support to all departments, especially the Sales team, to ensure guest satisfaction and to help achieve the hotel’s room revenue targets.

Key duties include the daily processing, acceptance, and accurate input of individual and group reservations. The agent is also expected to provide guidance and assistance to non-residents or visitors regarding general enquiries, ensuring a positive experience for all.

Additionally, the Reservations Agent must handle and resolve guest concerns or complaints promptly, professionally, and in accordance with hotel standards to maintain exceptional service levels.

Responsibilities