Become a vital part of the GroupQuest team as a Client Service Specialist. Support brokers and clients with group benefits management and resolve complex issues effectively.
We seek a detail-oriented Client Service Specialist to maintain relationships with brokers, ensuring successful group benefits administration. You will manage plan changes, prepare experience reports, and handle escalated claims. Join us to enhance service experiences and navigate administrative challenges.
Key Responsibilities:
• Maintain communication with brokers and build strong relationships
• Price, prepare, and execute changes to group benefit plans
• Prepare detailed experience reports for various groups
• Resolve escalated claims, administrative, and billing issues
• Manage the submission of MGA appointment letters
Requirements:
• Post-secondary education completion required
• Minimum 1 year experience in data entry or administration
• Strong command of English, both writte...