Transform customer education as a Group Training Specialist with Clio in Toronto, Vancouver, or Calgary. Lead impactful training sessions that enhance customer adoption and create exceptional onboarding experiences.
As part of the Customer Education team, you will deliver live product training and manage multiple priorities effectively to foster customer satisfaction. Your role encourages customers to embrace Clio's products while leveraging your understanding of adult learning principles to craft engaging learning experiences. Collaboration with other teams enhances the consistency and quality of training provided.
Key Responsibilities:
• Deliver live training sessions for effective product onboarding
• Handle customer inquiries with professionalism and empathy
• Update training materials for accuracy and relevance
• Share customer feedback to improve training initiatives
• Manage delivery schedule to meet utilization targets
Requirements:
• 2+ years in inst...