Work towards meeting all Finance and Operations measures.
Strong process improvement drivePeople , Process and Stakeholder management• Manage end to end F&A processes for defined projects and assigned territories.
Manage external and internal customer expectations.
Delivers on promises to clients, even if unrelated to SLA’s.
Delivers processes as per client SLA’s.
Actively reacts to CSAT comments and recommends the solutions to exceed client’s expectations.
Manage attrition (keep below target).
Mentoring direct reports in terms of their day-to-day tasks and career path (incl. defining their development needs).
Promotes rewards and recognition programs linked to values and specific business objectives.
Invests in opportunities to better serve clients and delivering solutions, not just meeting SLA’s