Start Date: ASAP

Work Arrangement: Hybrid (Onsite during probationary period) | Cebu

Type of Support: Voice

Shift: 8PM - 5AM (Weekends off)

Educational Requirement:

• College Graduate

Qualifications:

• At least 5 years of experience in leading small or mid-sized teams in a BPO/call center/shared services environment
• Knowledge of complaints management in medical device industry
• Good oral and written communications in English
• Working knowledge of Microsoft Office, Excel, Power Point

Job Description:

• Safety & Compliance: Take charge of evaluating medical device incidents to guarantee timely MDR regulatory submissions and strict compliance.
• Case Management: Manage the full lifecycle of complaints, from initial report reception through to successful case resolution.