Position Overview
Grey Shift- Manager, Customer Service Posting Date : 10 Jun 2026 | Close Date :08 Sep 2026
Client Background:
Fintech Company Serving the Financial Services Industry in ASEAN Countries
Location: PJ
Tenure: Permanent role
Salary: Basic Salary
Core Responsibilities
Incident & Queue Management: Oversee ticketing queue handed over from morning team and during night-hours, ensuring swift triage and resolution of trading platform glitches, API connection and latency issues.Market-Hours Coverage: Ensure seamless IT support during overseas market hours, focus on outages that directly impact financial transactions and client account access.Shift Leadership & Handoffs: Lead a team of IT support staff (or Night Agents), conduct beginning-of-shift reviews, and ensure comprehensive operational handoffs to the morning team.Escalation & Crisis Communication:...