Position Overview
- Provide day-to-day IT support to staff across design, production, warehousing, and administration.
- Assist with setup, configuration, and maintenance of hardware (PCs, handheld scanners, printers, sewing machine interfaces, RFID/barcode readers).
- Support ERP/MES (Enterprise Resource Planning / Manufacturing Execution Systems) used for production planning, inventory, and quality control.
- Monitor and maintain network connectivity between manufacturing floors, offices, and warehouses.
- Troubleshoot issues with specialized manufacturing software (e.g., CAD for apparel, PLM systems, pattern design applications).
- Assist in rolling out IT projects, including digital transformation initiatives, IoT devices on factory floor, and system upgrades.
- Support data collection and reporting from production systems for management decision-making.
- Maintain documentation of IT assets, support logs, and troubleshooting p...