Step into a leadership role as Client Service Director within Global Transaction Banking Operations based in Ontario, Canada. Drive customer engagement and improve service delivery while adhering to regulatory standards.
This position calls for an innovative leader to manage the Client Support Helpdesk and foster a strong customer service culture. You will build and lead a highly skilled team while overseeing operations tied to Global Business Payments, Cash Management, and Digital Banking services. A solid understanding of call center functions and risk management is critical for success.
Key Responsibilities:
• Cultivate a customer-focused environment that deepens client ties
• Oversee operations of banking products and cash management services
• Ensure adherence to best practices in service delivery
• Lead training programs for client onboarding and analyst development
• Manage operational risk and compliance across all functions
Requirements:
• Bachelor’s...