Job Title: Global Training & Quality Assurance Manager – Customer Services

Salary: £45,100 - £60,400 per annum

Location: Cambridge, UK – Hybrid working (40–60% office based)

Contract: Fixed Term Contract (maternity cover, approximately 12 months, 14th May 2027)

Hours: Full Time 35 hours per week Monday - Friday

Are you passionate about creating exceptional customer experiences through impactful training, coaching, and quality assurance?

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

Join our global Customer Services team in a high-impact leadership role where you will help shape training delivery, service quality, and employee engagement across an international organisation. This is an exciting opportunity to influence customer experience and support a culture of continuous improvement and customer‑centricity.

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