Reporting to the Telesales Manager, you will be responsible for handling incoming queries from web‑based customers to meet their needs, with the goal of closing the sale. You will also be responsible for generating sales through outbound calls to leads generated via the website and work to problem‑solve and ensure an accurate, efficient, and smooth sales process.

• Respond to all customer inbound & Internet enquiries relating to eligibility, plan benefit coverage, policy terms and conditions and strive for first call resolution.
• Achieve sales targets pre‑determined by management.
• Communicate regularly with members.
• Achieve / exceed set productivity and quality standards.
• Adhere to regulatory targets within our territorial limits.
• Sell with integrity and treat customers fairly.
• Interface effectively with internal colleagues, the client ...