ResponsibilitiesPeople ManagementWork closely with other Sustain Engineers and Customer Success Engineers to Support Transportation ApplicationsCoordinate team activities based on priority and urgency and drive a productive way of working across functional areas.Act as 1st layer of escalation to support CSMs and Operations LeadEscalate issues to & from external Capability & Sector Deployment teams, as necessary.E2E Service Management & SLAsReview of the service reports in accordance with SLA agreements partnering with the CSMDrive standard support processes and best practices to enhance service quality partnering with external Capability teams' guidanceAct as a liaison between DP&A; Sustain & Operations teams to reduce obstacles and improve visibility on external risksAct as a liaison between Capabilities & Sector Deployment teams to upscale and reduce global risks or respond to priority incidents (MIMs)Own the Operations Incident, Problem and Risk backlog and work with Product Mana...