People Management

• Work closely with other Sustain Engineers and Customer Success Engineers to Support Transportation Applications
• Coordinate team activities based on priority and urgency and drive a productive way of working across functional areas.
• Act as 1st layer of escalation to support CSMs and Operations Lead
• Escalate issues to & from external Capability & Sector Deployment teams, as necessary.

E2E Service Management & SLAs

• Review of the service reports in accordance with SLA agreements partnering with the CSM
• Drive standard support processes and best practices to enhance service quality partnering with external Capability teams' guidance
• Act as a liaison between DP&A; Sustain & Operations teams to reduce obstacles and improve visibility on external risks
• Act as a liaison between Capabilities & Sector Deployment teams to upscale and reduce global ...