Key Responsibilities

1. Service Delivery & Governance

• Own end-to-end service delivery across:
• Hybrid Cloud (Public + Private + On-Prem)
• Database platforms (Oracle, SQL Server, PostgreSQL, etc.)
• Network services (LAN/WAN, Firewalls, VPN, Load Balancers)
• ITSM & Enterprise Tools (ServiceNow, Monitoring, Automation)
• Ensure SLA/KPI adherence across Incident, Problem, Change, and Request management.
• Conduct weekly/monthly governance reviews with stakeholders.
• Drive RCA for major incidents and ensure preventive measures are implemented.
• Manage risk, compliance, and audit requirements (GxP, HIPAA, SOX as applicable).

2. Hybrid Cloud & Infrastructure Oversight

• Oversee operations across AWS/Azure/GCP and On-Prem environments.
• Ensure availability, scalability, performance, and cost optimization....