The Team

The central Customer Care management team is expanding rapidly and the Global Workforce Management & Planning team needs to mirror this growth to provide outstanding support to our Customer Care teams. We cover ten markets across Europe, the Middle East and South East Asia.

Key to this expansion is an immediate need for an experienced Real Time WFM Manager to join the team to help develop and implement Real Time planning and monitoring methodologies in order to improve efficiency and bring a consistency of approach to all markets. We're open to this person being based in London or Manchester. We have a hybrid working model with 3 days in the office.

About the Role

Reporting to the Global Head of Workforce Planning & Management, you will lead the real-time management of our customer care workforce on a global scale. You will use WFM software and tools to analyse data, and recommend actions and solutions for both long-term planning and im...