The Service Delivery Representative will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients. This role will support new store openings (NSO) from start to finish, ensuring all materials are delivered on time and in perfect condition
Your Tasks
* Work closely with the inventory team to ensure that the right products, display fixtures, and supplies are available for each store opening. This includes ordering, tracking, and managing stock levels.
* Communicate with suppliers, vendors, and external contractors to confirm delivery timelines and resolve any issues related to shipping or quality.
* Coordinate with store design and construction teams to...