Must have Juniper and/or Cisco router experience. (Juniper preferred.)

Monitor, troubleshoot, and repair Ethernet and IP equipment and associated protocols to include BGP, MPLS, Spanning Tree, and others.

Effectively communicate with customers, other communications providers and Zayo Bandwidth employees & organizations to quickly isolate and resolve network and customer issues.

Document work efforts and troubleshooting status in trouble ticketing system, and perform maintenance/repair activities.

Interact with customers to provide a high level of customer satisfaction.

Work nights and/or weekends as scheduled.

Work well as a part of a team as well as be able to perform as an individual with minimal supervision.

Ensure that all customer issues on scheduled shift are handled in a timeline manner, escalating to upper management as necessary.