⏰ Full time

Global IT Service Desk - Team Leader

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AVEVA

                    Location
                    📍 Hyderabad, India
                

                    Posted
                    📅 June 20, 2026
                

                    Work Type
                    ⏰ Full time
                

Position Overview

AVEVA is creating software trusted by over 90% of leading industrial companies.
Job Title: Global IT Service Desk - Team Lead
Location: Hyderabad
Employment Type: Full Type
Job Purpose 
Lead a 24x7, follow-the-sun Service Desk team to deliver excellent, data-driven support. Own shift performance, service quality, communications, and continuous improvement. Coach Team Members and Senior Analysts, coordinate major incidents, and drive knowledge, automation, and AI-assisted support to improve user outcomes and efficiency. Accountable for people management, shift governance, prioritization, approvals (wherever applicable), escalations, and KPI/SLA outcomes. 
Duties & Responsibilities  
People Leadership
To ensure the availability of resources to deliver the services. Lead a team of 6-7 Analysts and Senior Analysts across rotating shifts with clear goals and de...
                

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Job Details

⏰

Employment Type

Full time

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