Role Summary

The Global Intraday Coordinator / Workforce Analyst is a strategic and tactical role responsible for real-time service performance management across Resmed’s global Customer Service contact center operations. This role ensures optimal staffing execution, time & attendance governance, service level achievement, and operational efficiency across multiple geographies, languages, and channels (voice, chat, email, social).

This position is designed for someone with an open mindset, strong curiosity, and a genuine appetite for technology innovation. The Intraday Analyst is expected to continuously challenge the status quo and look for ways to standardize, simplify, and automate turning manual, repetitive intraday processes into scalable mechanisms and AI-enabled workflows, while fully respecting legal, regulatory, privacy, and workforce policy requirements.

The ideal candidate combines analytical rigor with operational awareness, thrives in a fast-pac...