Global Disputes Servicing – Pod Leader

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Job Description

As a Specialist Coach you will split your time between your Pod Leader duties and your Specialism:

Your Specialism – Customer Experience

Dedicated to driving CCP performance through coaching while partnering closely with other Specialist Coaches. As a Customer Experience coach, you will support CCPs based on your area of expertise, whilst coaching to any and all behaviors hol...