The Global Commercial & Customer Experience Capability & Enablement Leader is responsible for measurable improvement in commercial performance and customer experience across Sales, Application Development and customer-facing operational functions, including Customer Service, Logistics, Order Management, and Import/Export.
This role sits at the intersection of business performance and operational execution, focusing on how commercial and customer-facing teams perform across the end-to-end customer value chain.
It translates business priorities into the right combination of capability, behaviors, tools, and ways of working to drive sustained behavior change and measurable business impact. This role does not directly lead customer service or logistics operations; it partners with functional leaders to improve how commercial and customer-facing teams perform through targeted capability and behavior change.