Mercier Consultancy MD is currently hiring a German Speaking Travel Support Advisor to work in Sofia, Bulgaria. This role offers an excellent opportunity to join a dynamic team where you will provide outstanding travel support to German-speaking clients. Enjoy working in a collaborative environment with the benefit of paid relocation assistance.

Key Responsibilities

• Assist German-speaking customers with their travel inquiries via phone, email, and chat.
• Efficiently manage bookings, cancellations, and itinerary modifications.
• Deliver personalized travel advice and recommendations to enhance customer experience.
• Resolve customer concerns and complaints promptly and professionally.
• Maintain thorough and accurate records of customer interactions.
• Stay up-to-date with travel industry trends and company offerings to provide informed support.

Requirements

• Fluency in German (spoken...